Subject: Blx feedback - Label error
From: Subir Chakma <[email-masked]>
To: Anshul Pannu <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Ratnam Sharma <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, Nitin Gupta <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <surya
Cc: Deeksha Dadu <[email-masked]>, admin <[email-masked]>
Date: Mon, 26 May 2014 22:28:04 +0530 (IST)

Hello All, 

I am seeing gross error when dealing wtih Label errors- Shipments get mixed up and get delivered to wrong person.  Both below cases were mishandled by the agent. 

LTK1221601244876X- Vivian 

LTK1221601082093X - Hasan 

You are sending incomplete emails, not collecting all info that is required to investiage further, therefore, delaying the process. We must deal with label error on highest priority due to the nature of the shipment, and all such shipments issues L2 should be immediately notifed. 

Details to be asked: 

-           Shipment order. 
-           Description of the goods. We need to identify the package wrongly shipped and include the shipment ID. In the note.   
-           Please always apologise to the customer and confirm that the shipping cost paid for the wrong shipment will be refunded. 
-           Please ask if he has received all packages expected or there is any missing. 
-           Confirm address where it needs to be collected from. 
-           Please check if the owner of the misdelivered package has contacted us. In case he has, we need to confirm to him that the package has been delivered to the warehouse and we are trying to locate it. In case the customer has not contacted us yet, please just escalate the case to L3 and they will contact him from there if needed. 

If you have any suggestions, please let us know. 

Regards 
Subir