Subject: LTK1221601117391X
From: Sanjay Dutt <[email-masked]>
To: Alok Kumar <[email-masked]>, Amandeep Jagra <[email-masked]>, Anas Mohammad <[email-masked]>, Gelna Genosolango <[email-masked]>, Gurpreet Kaur <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Ratnam Sharma <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, "Surya p. Tiwari" <[email-masked]>, Vivian Guo <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Sat, 17 May 2014 11:45:00 +0530 (IST)

Dear Team

It was already told to everyone earlier that if some one get the claims ticket in his/her queue please do not resolve that ticket.

Once Cx is refunded we need to follow up with DHL & SFX.

Subject ticket belongs to claims, Cx came on chat with same ticket but agent closed that ticket without checking history whether we are following up for claims or not.

The ticket was resolved and if we check the history of the ticket chubb asked some details to us which we need to answer for claims compensation but ticket was resolved due to which it was not in the claims queue.

Request to all of you please check the history of claims before taking any action.

Do not resolve it unnecessarily.

Regards
Sanjay