Subject: Weekly Call Summary
From: Subir Chakma <[email-masked]>
To: Anshul Pannu <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Ratnam Sharma <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, Nitin Gupta <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <surya
Cc: Deeksha Dadu <[email-masked]>
Date: Fri, 9 May 2014 22:01:13 +0530 (IST)

Hello All 

Blx new website : Newly designed layout is already ready to be launched by coming Wednesday, May 14th. It has many added features, but mostly to simplify browsing experience of our customers. Once it is live, we will review the changes. 

Egypt Cell phones : Still the issue is being reviewed and there is possibility that we may ship Cell phone but with a warning that additional license/permit may be required by customs authorities in Egypt. Further update is still awaited. 

Samples : As you all understand Hub clarified they do not ship samples (thrown away) as customs require value declared against it. There is discussion on it and new T&C's framed. Further updated is awaited. 

Concierge automatic emails : When concierge team put External notes in the concierge order, automatic email is being sent to customers. However, due to some technical issue, some other email is being sent to C x by the system. Pls bring up such cases to my attention by sending ticket thru Zimbra. Sanjay- keep an eye for any such report of misleading email sent by system. 

Shipping cost discount : Many customer complaints about high shipping cost and may request for promo code/ voucher to discount the shipping. You should all try to explain them the cost are reasonable with the kind of fast and reliable DHL service we provide. DHL is one of the best in the air freight industry . Additionally, explain them cost are calculated based on the weight- dead or volumetric, which ever is heavier. And that customer can always get prior estimate before purchasing the items. Bottom line is try to avoid escalation tickets for discount. It is ONLY for exceptions 

Regards 
Subir