Subject: Re: UPDATE: Cat In Bags - VERY IMP
From: Akhil P Walia <[email-masked]>
To: Alok Kumar <[email-masked]>, Nitin Gupta <[email-masked]>, Rahul Kumar Singh <[email-masked]>, Harish Chauhan <[email-masked]>, Devendra Madan <[email-masked]>, Surya Jain <[email-masked]>, krishna tiwari <[email-masked]>, Abhay Kumar <[email-masked]>, Amandeep Jangra <[email-masked]>, Sanjeev Khurma <[email-masked]>, Anshul Pannu <[email-masked]>, Sumit Gogia <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, M ramananda <[email-masked]>
Date: Fri, 9 May 2014 05:04:50 +0530 (IST)

Sorry, igno re the previous attachment. Here is the updated one, name ly: CatInnBags_09May14_V2.pdf 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 

Hi All, 

Please find attached another updated version of CatInnBags training document in PDF ( CatInnBags_09May14.pdf ). 

Deeksha ma'am has incorporated some changes in the scripts and instructions highlighted in yellow. 

Kindly go through it very carefully and be ready for the test on Monday. 

Kind regards 
Akhil 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 

Hi All, 

Please find updated document for CatInnBags attached. 

The questions are same but the response verbiage has been changed a from little to lot in almost all FAQ. 

Further comments have been added in yellow highlighte d wherever needed for agent specific instructions on how to answer. 

Deeksha Ma'am will take test chat on MONDAY . Please be ready. 

Regards 
Akhil 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Alok Kumar" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Rahul Kumar Singh" <[email-masked]>, "Harish Chauhan" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Surya Jain" <[email-masked]>, "krishna tiwari" <[email-masked]>, "Abhay Kumar" <[email-masked]>, "Amandeep Jangra" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]>, "M ramananda" <[email-masked]> 
Sent: Friday, May 2, 2014 7:24:49 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: New Process: Cat In Bags 

Hi All, 

We have a new process in pipeline. I will conduct training soon. 

Until then please review the website: http://www.catinnbags.com.au/index.php 

The main page has under construction message, but site is still accessible from link above. 

Regards 
Akhil