Subject: Steroids update for cancellation requests- urgent
From: Deeksha Dadu <[email-masked]>
To: Devendra Madan <[email-masked]>, Harish Chauhan <[email-masked]>, Rahul Singh <[email-masked]>, Nitin Kumar <[email-masked]>, Chaudhary Amar <[email-masked]>, abhay <[email-masked]>, pawan <[email-masked]>, Jitendra Kumar Mahato <[email-masked]>, surajit <[email-masked]>, Sona Kala Chakma <[email-masked]>
Cc: akhil <[email-masked]>, Subir Bikas Chakma <[email-masked]>, M ramananda <[email-masked]>
Date: Tue, 6 May 2014 12:04:32 +0530 (IST)

Agents are telling customers they can’t cancel orders. This is incorrect.
Please immediately swap in the blurb below to answers on ALL sites when customers ask if they can cancel orders. Please update all scripts with this as the answer for cancellation questions.

"To cancel an order please call directly at 855.244.7077 or send an email through the contact us link on the website."