Subject: IT copied to customers emails
From: Subir Chakma <[email-masked]>
To: Anshul Pannu <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Ratnam Sharma <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, Nitin Gupta <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <surya
Cc: Deeksha Dadu <[email-masked]>
Date: Sun, 27 Apr 2014 07:10:52 +0530 (IST)

Dear All, 

Can we please remind CS agents to ensure that they always check the email address prior to sending an email. 

IT was copied in both emails below to customers. 

Thanks, 

Katerina 

RE: LTK1221601099492X | 0769-3241 

"Borderlinx Customer Support (EN-L1)" 

To: <[email-masked]>, IT <[email-masked]> 

From: "Borderlinx Customer Support (EN-L1)" <[email-masked]> 

Reference number:LTK1221601099492X Please use this ticket number in any correspondence with us. 

Dear Ivan, 

Welcome to Borderlinx. 

I request you to send us the email id which you want to use and we will change it for you. Also, please answer the below security questions: 

- What is the Billing Address you have in your account? 
- What is your Phone number registered with Borderlinx? 
- What was the last goods you shipped through Borderlinx? 

If we could be of any further assistance, please do not hesitate to contact us. 

Best Regards, 

Albert 

Wed, Apr 23, 2014 10:58 PM 	

Outgoing Message 	

A new outgoing message was added by 'Ratnam Sharma'.. Status: Pending Internal Action 

	

From: 	

Ratnam http://server.iad.liveperson.net/hcp/ticket/img/reponline.gif	

To: 	

IT <[email-masked]>; showtime <[email-masked]> 	

  

Subject: 	

RE: LTK1221601096917X |0786-6945 	

Status http://server.iad.liveperson.net/hcp/ticket/img/statusok.gif

Email Delivery Completed 

http://server.iad.liveperson.net/hcp/ticket/img/spacer.gif

Reference number: LTK1221601096917X Please use this ticket number in any correspondence with us. 

Dear Zhangpu , 

Welcome to Borderlinx. 

This email is with reference to the chat session you had with us. Please be informed that we have changed your Registered country as China for your Borderlinx account. 

In case of any assistance feel free to contact us. 

Best Regards, 

Ratnam Sharma 

Katerina Mousia 

Customer Service Manager 

Regards 
Subir