Subject: Re: Short of 3 logins at night- URGENT
From: Deeksha Dadu <[email-masked]>
To: "Amar K. Chaudhary" <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, admin <[email-masked]>, Jitendra Kumar Mahato <[email-masked]>, pawan <[email-masked]>, abhay <[email-masked]>
Date: Fri, 25 Apr 2014 11:23:49 +0530 (IST)

Amar,

we need 3 logins at a time. however, the 4th agent must be online as soon as any of the 3 agents go on away mode for any reason. the issue i am objecting to here is that despite having 5 inbox agents at night, we are not consistently achieving 3 simultaneous logins at night (see the reports i have sent you), especially after 3:30am. since you and Jitender are acting as back ups and primarily login during break time and after 3:30am, you either neither coordinate very well and make sure that until 7am in the morning, we are never short of 3 logins even for a singe minute or if you think that is not possible, you both must stay logged in for full 8 hours. 

That said, since you both handle GE, please not that now onwards, the client will be very strictly monitoring the chats and reports on GE. please be careful of not missing a single chat on GE, nor should there be any wrong response or delayed responses. there must be two simultaneous agents logged into GE at all times and must be able to take at least 4 chats at a time. i will be monitoring reports as well. 

Regards,
Deeksha 

----- Original Message -----
From: "Amar K. Chaudhary" <[email-masked]>
To: "Deeksha Dadu" <[email-masked]>
Cc: "Subir Bikas Chakma" <[email-masked]>, "admin" <[email-masked]>, "Jitendra Kumar Mahato" <[email-masked]>, "pawan" <[email-masked]>, "abhay" <[email-masked]>
Sent: Thursday, April 24, 2014 10:39:55 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Short of 3 logins at night- URGENT

Hi Ma'am. 

Just to be clear, do we all need to be online(4 agents) at same time. Only in this way 8 hours login time can be achieved. 
Please advise. 

Thanks & Regards. 
Amar 

----- Original Message ----- 
From: "Deeksha Dadu" <[email-masked]> 
To: "Jitendra Kumar Mahato" <[email-masked]>, "Chaudhary Amar" <[email-masked]>, "pawan" <[email-masked]>, "abhay" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]>, "admin" <[email-masked]> 
Sent: Thursday, April 24, 2014 1:45:20 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Short of 3 logins at night- URGENT 

Hi all, 

I very clearly wrote to all the night shift people that there will never be a minute in the night shift when we will have less than 3 logins at a time until 7am in the morning. despite repeated warnings, for last two days I have been noticing that we have been falling short of adequate logins. 

There have to be only two reasons for the same: 

1. Two agents go on away status at the same (i have very strict told all of you not to take any break after 3:30am) 
2. Some of the agents are not completing full 8 hours of online time. 

Whatever it is, please stay prepared for the action against those who have caused it. As i said this is no more a reminder but an information that there will be penalties for each and every such day for all those people who are responsible for it. 

@Jitender/Amar: I often see your online time to be less than 8 hours so most likely it is one of you guys who are responsible for less than 3 logins. see reports for yesterday and day before. Jitender especially you have only 5 hours and some minutes of login last night and 7 hours 21 minutes day before . Amar you also had less than 8 hours of online time day before including the jenny logins you would have used. 

Regards, 
Deeksha