Subject: LTK1221601027122X _ L2
From: "Surya p. Tiwari" <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 23 Apr 2014 16:38:27 +0530 (IST)

Hello Sir, 

Shipment 2105677 belongs to cx with suite 0745-1726 but released and received by some other customer 0745-7184. 

Now I am contacting the wrong customer( 0745-7184 ) to collect back the parcel, but no response. 

What should be the next action, Should we escalate the case to L3? 

Regards , 
Surya