Subject: Re: Blx_feedback
From: Sanjeev Khurma <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Tue, 15 Apr 2014 08:00:34 +0530 (IST)

For ticket LTK1221601043959X  I will note it for future.

----- Original Message -----
From: "Subir Chakma" <[email-masked]>
To: "Surya p. Tiwari" <[email-masked]>
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Ratnam Sharma" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ankit Verma" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, "Nitin Kumar" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Kabir Uddin" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Gurpreet Kaur" <[email-masked]>
Sent: Tuesday, April 15, 2014 6:56:17 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Re: Blx_feedback

Hello 

Can you response back to the feedback in this email? Do you have problems acknowledging your mistakes? 

Regards 
Subir 

----- Original Message ----- 
From: "Surya p. Tiwari" <[email-masked]> 
Sent: Monday, April 14, 2014 4:01:42 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Blx_feedback 

Hi Team, 

Please see below some random ticket reviews. 

LTK1221601054371X : Kabir >> Since this one is an Arabic chat, You should have wrote a proper note regarding the case. Also, If you would have checked the customer's history there was one ticket going on for the same case. You were supposed to close one of the tickets. HISTORY NOT CHECKED 

LTK1221601043959X : Ankit >> Why was it pending for one day? 

LTK1221601043959X : Sanjeev >> Customers are not aware about anything line BX-SG or CITI SG. Please do not use such short forms. 

LTK1221601043844X : Gurpreet >> Why was it pending? 

LTK1221601055144X : Ankit >> Why there is no notes? I know its escalated for missing items but why there is no notes on the ticket? 

LTK1221601055443X : Ankit >> Again, escalated but there is no notes on ticket. 

LTK1221601040730X : Kabir >> Wrongly escalated to US hub. Please check before you escalate. 

LTK1221601051592X : Anas >> Whenever you find a shipment lying in unknown, you need to confirm the merchant name and item description before you update to customer's account. 

LTK1221601045559X : Gurpreet >> Duplicate ticket LTK1221601053886X > Both escalated by you only. 

LTK1221601054569X : Ibrahim >> Courier attempted delivery on weekends, Advised correctly that courier will re-attempt a delivery in next working day. Also, Cx wanted to know about the tax for second hand goods, Informed accordingly. Doesn't seems any issue with the chat. 

LTK1221601044370X : Sanjeev >> Got a C-SAT. Shipment lying in unknown was correctly transferred to customer's suite. Well handled chat. 

Regards , 
Surya