Subject: STR abandoned
From: Akhil P Walia <[email-masked]>
To: "[email-masked]" <[email-masked]>, Jitendra Kumar Mahato <[email-masked]>, Devendra Madan <[email-masked]>, M ramananda <[email-masked]>, "Pawan S. Nikumb" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Harish Chauhan <[email-masked]>, Rahul Kumar Singh <[email-masked]>, Alok Kumar <[email-masked]>, Nitin Gupta <[email-masked]>, "Santosh S. Bhadauria" <[email-masked]>
Date: Wed, 9 Apr 2014 06:59:22 +0530 (IST)

2 Chats abandoned at 5pm and 7pm Karachi Time 

The one abandoned with 2 seconds is ignored and will not be penalized. 

But the other at 5pm has wait time of 1m 30s. 

	

Chat Operator Login Logout by Login for 04/08/2014 	

	

Operator 	

Login 	

Logout 	

Session Length 

Denvy 	

04/08/2014 06:27:48 AM 	

04/08/2014 12:36:34 PM 	

6:08:46 

Alina 	

04/08/2014 02:10:09 AM 	

04/08/2014 06:27:45 AM 	

4:17:36 

Robin 	

04/08/2014 07:16:51 PM 	

04/08/2014 09:29:50 PM 	

2:12:59 

Alina 	

04/08/2014 09:38:53 PM 	

04/08/2014 11:46:53 PM 	

2:08:00 

Pepe 	

04/08/2014 01:39:45 PM 	

04/08/2014 02:53:35 PM 	

1:13:50 

Robin 	

04/08/2014 03:51:50 PM 	

04/08/2014 04:56:56 PM 	

1:05:06 

Robin 	

04/08/2014 02:53:38 PM 	

04/08/2014 03:45:51 PM 	

0:52:13 

Pepe 	

04/08/2014 12:36:35 PM 	

04/08/2014 01:18:18 PM 	

0:41:43 

Stella 	

04/08/2014 06:14:42 PM 	

04/08/2014 06:49:17 PM 	

0:34:35 

Robin 	

04/08/2014 05:25:00 PM 	

04/08/2014 05:55:41 PM 	

0:30:41 

Pepe 	

04/08/2014 04:56:58 PM 	

04/08/2014 05:24:59 PM 	

0:28:01 

Pepe 	

04/08/2014 06:49:18 PM 	

04-08-14 19:16 	

0:27:31 

Pepe 	

04/08/2014 11:46:55 PM 	

04/09/2014 12:11:29 AM 	

0:24:34 

Robin 	

04/08/2014 01:18:26 PM 	

04/08/2014 01:39:44 PM 	

0:21:18 

Pepe 	

04/08/2014 05:55:43 PM 	

04/08/2014 06:14:40 PM 	

0:18:57 

Pepe 	

04/08/2014 09:29:52 PM 	

04/08/2014 09:38:50 PM 	

0:08:58 

Stella 	

04/08/2014 03:46:46 PM 	

04/08/2014 03:51:49 PM 	

0:05:03 

Denvy 	

04/08/2014 03:45:54 PM 	

04/08/2014 03:46:39 PM 	

0:00:45 

	

Total 	

22:00:36 

Chat Volume by Skill by Hour for 04/08/2014 	

	

	

	

	

Hour 	

Chat Requests 	

Operator Engaged Chats 	

Chats Started 	

Abandoned Chats 	

Avg. Wait Time 	

Avg. Wait Time to Abandoned 	

Max Wait Time 	

Max Wait Time to Abandoned 

5:00:00 PM 	

2 	

0 	

1 	

1 	

0:00:20 	

0:01:30 	

0:00:20 	

0:01:30 

7:00:00 PM 	

5 	

0 	

4 	

1 	

0:00:05 	

0:00:02 	

0:00:08 	

0:00:02 

Total 	

54 	

0 	

52 	

2 	

0:00:08 	

0:00:46 	

0:00:52 	

0:01:30