Subject: LTK122160988361X
From: Sumit Gogia <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Fri, 4 Apr 2014 09:22:32 +0530 (IST)

From: 	Ljubica 
Hello, can you please advise the agents that once the items are released the only reason for stopping them is if they are fraudulent! Please do not escalate cases like this directly to IT to stop shipments. Please advise the customer that this was one time goodwill gesture since it is first time she is using our service. This option will not and cannot be offerd in future. If the issue was from our end, and not her forgetting to select both items than we would issue promo code. 

Sumit