Subject: Re: Returns - IMP update
From: Amandeep Jagra <[email-masked]>
To: Subir Chakma <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Sat, 29 Mar 2014 07:09:51 +0530 (IST)

Hello Sir, 

Thank you for the update. I will report such cases to L2. 

-- 

Regards, 
Amandeep 
Borderlinx Team 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 
To: "Sanjeev Khurma" <[email-masked]>, "Gurpreet Kaur" <[email-masked]>, "Kabir Uddin" <[email-masked]>, "Ratnam Sharma" <[email-masked]>, "Ankit Verma" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subir Chakma" <[email-masked]>, "Akhil P Walia" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Friday, March 28, 2014 5:17:03 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Returns - IMP update 

Hello All 

Moving forward, please ensure to find the reason as WHY the shipment is returned/forwarded- Look for specific reason. Is it due to - 

1. High shipping cost 

2. PG items can't ship 

3. Gift to a friend 

4. Etc.... 

We need to watch out for customers who are using Borderlinx ONLY for returns, which is obviously fishy. In such cases, please advise them directly to deliver the items to their US address friend/relative, and not through Borderlinx as they would save more money doing so. 

@Returns dept- Ensure to check history in AE before filing returns. We must look out for Cx who are misusing our services for returns only, instead of shipping to their country. 

Any suspicious cases, bring them to my notice- Level 2. 

Regards 
Subir