Subject: GE Update: Card Security
From: Akhil P Walia <[email-masked]>
To: india <[email-masked]>
Date: Sat, 29 Mar 2014 01:59:58 +0530 (IST)

Hello All, 

Please note the following changes to GE CareCredit Script as received from compliance tea m. 

1. Account Security option is renamed to 'Card Security'. 

2. All existing canned responses for Card Security (Account Security) have been deleted and replaced by single response as below: 

What is Card Security ? 
The Card Security program is an optional debt cancellation product covering your CareCredit account issued by GE Capital Retail Bank. It can cancel your minimum monthly payment or full account balance, up to $10,000, if you experience a qualifying event. If you would like more information about Card Security, you can call 1-800-815-4051. 

If anyone wants to learn more about Card Security option and the qualifying events, please open the GE CareCredit application form and scroll down to section ' Optional Card Security - Up to $10,000 in protection on your CareCredit Credit Card '. There are few FAQ's listed there but link cannot be copied to customer. 

3. Also, a new category has been added for post chat Operator Surv ey in LP as Card Security. 

Please make sure you chose the most appropriate category for categorization of chat based on the nature of query before releasing in operator survey , as end month statistics are sent to client for evaluation. 

Updated canned are upl oaded in LP and KB. 

Rega rds 
Akhil