Subject: Re: Borderlinx_QA
From: Gurpreet Kaur <[email-masked]>
To: "Surya p. Tiwari" <[email-masked]>
Cc: admin <[email-masked]>, Deeksha Dadu <[email-masked]>, Akhil P Walia <[email-masked]>, Subir Chakma <[email-masked]>
Date: Fri, 28 Mar 2014 09:22:18 +0530 (IST)

Thanks and noted. 
will be carefull in future. 

----- Original Message -----
From: "Surya p. Tiwari" <[email-masked]>
To: "Raj S. Rawat" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Ibrahim Usmani" <[email-masked]>, "Anas Mohammad" <[email-masked]>, "Ratnam Sharma" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Sumit Gogia" <[email-masked]>, "Ankit Verma" <[email-masked]>, "Alok Kumar" <[email-masked]>, "Sanjay Dutt" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Gelna Genosolango" <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, "Nitin Kumar" <[email-masked]>, "Vivian Guo" <[email-masked]>, "Kabir Uddin" <[email-masked]>, "Sanjeev Khurma" <[email-masked]>, "Gurpreet Kaur" <[email-masked]>
Cc: "admin" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Akhil P Walia" <[email-masked]>, "Subir Chakma" <[email-masked]>
Sent: Thursday, March 27, 2014 9:58:38 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Borderlinx_QA

LTK122160952839X : Alok >> Account closure chat, Followed procedure. No issues 

LTK122160953126X : Alok >> Egypt Cx wanted to change the country to UAE. Advised accordingly. Good. 

LTK122160953511X : Alok >> Cx wanted to repack clothing's , Escalated correctly. 

LTK122160953818X : Alok >> This chat could have been better. You should have explained the customer why it wasn't repacked on arrival possibly because it was already as small as it could be. Anyways, Since customer was requesting to repack the goods you escalated. Nothing much we can do if customer is insisting. 

LTK122160948923X : Amandeep >> Value amended, Verified invoice correctly. 

LTK122160945895X : Anas >> You should have tracked this Waybill, it was already delivered on 24th March. Unnecessarily escalated to L2. 

LTK122160945572X : Anas >> Chat was going good until the customer asked about the China warehouse address. You should have clearly advised that we only have 2 warehouse US and UK. Cx got confused in the end. 

LTK122160705767X : Anas >> Return issue got delayed due to cx response. Nothing much could have been done. Well handled chat. 

LTK122160946487X : Anas >> Customer wanted to register a Kenya account, Advised correctly. 

LTK122160944293X : Ankit >> PG query, Correctly advised and escalated. 

LTK122160944788X : Ankit >> Consolidation query, Advised accordingly. 

LTK122160945056X : Ankit >> Chat could have been better, Make sure to check everything before you answer cx query. You should have checked the cx has already used the code in past. I see you realised later and advised accordingly. 

LTK122160945302X : Ankit >> Cx wanted to pay on delivery, Cx informed that we sent shipment pre-paid. Good job! 

LTK122160944971X : Ankit >> Well handled value amendment chat. Requested invoice, Amended and informed via email. Perfect! 

LTK122160956467X : Gurpreet >> Always make sure to escalate case with proper note along with the suite number. You missed the Suite number on this ticket 

LTK122160950780X : Gurpreet >> Customer was having issues using the Zip code and you advised ~" Yes you can try putting in either 1st 5 digits or last 4 digits". I see later you realised the mistake and corrected. 

LTK122160949957X : Gurpreet >> Item check query, Well handled chat and informed accordingly. 

LTK122160949821X : Gurpreet >> This chat could have been better. The answers should have been in a better way. 

LTK122160955235X : Sumit >> PG query, Advised correctly that we cannot disposed partially. 

LTK122160955835X : Sumit >> General queries, Answered correctly. Well handled chat. 

LTK122160957212X : Sumit >> Shipment got delayed due to being stucked at customs. Nothing much we could do in such cases. Well Handled Chat. 

LTK122160956803X : Kabir >> This is just basic that we can redirect shipment locally to US/UK address with the required charges. It seems you were confused with this one, Not sure why. 

LTK122160950584X : Ratnam >> Cx inquired if he can ship nexus 10, Correctly advised. 

Regards, 
Surya Tiwari