Subject: Steroids- abandoned
From: Akhil P Walia <[email-masked]>
To: [email-masked], Jitendra Kumar Mahato <[email-masked]>, Devendra Madan <[email-masked]>, M ramananda <[email-masked]>, "Pawan S. Nikumb" <[email-masked]>, "Amar Kumar. Chaudhary" <[email-masked]>, Harish Chauhan <[email-masked]>, Rahul Kumar Singh <[email-masked]>, Alok Kumar <[email-masked]>, Nitin Gupta <[email-masked]>, Abhay Kumar <[email-masked]>, Sumon Chakma <[email-masked]>, Bidyut Borgohain <[email-masked]>, Binod Joshi <[email-masked]>
Cc: Amol Tyagi <[email-masked]>
Date: Fri, 28 Mar 2014 06:25:24 +0530 (IST)

3 Abandoned chats on Steroids 

Chat Operator Login Logout by Login for 03/27/2014 	

	

Operator 	

Login 	

Logout 	

Session Length 

Stella 	

03/27/2014 02:51:09 PM 	

03/27/2014 09:47:26 PM 	

6:56:17 

Robin 	

03/27/2014 03:00:21 AM 	

03/27/2014 06:33:07 AM 	

3:32:46 

Denvy 	

03/27/2014 06:33:11 AM 	

03/27/2014 09:25:27 AM 	

2:52:16 

Denvy 	

03/27/2014 09:52:03 AM 	

03/27/2014 12:37:14 PM 	

2:45:11 

Stella 	

03/27/2014 12:37:18 PM 	

03/27/2014 02:02:41 PM 	

1:25:23 

Robin 	

03/27/2014 09:47:26 PM 	

03/27/2014 10:57:23 PM 	

1:09:57 

Harry 	

03/27/2014 10:57:26 PM 	

03/27/2014 11:57:26 PM 	

1:00:00 

Robin 	

03/27/2014 11:57:35 PM 	

03/28/2014 12:55:54 AM 	

0:58:19 

Denvy 	

03/27/2014 02:02:44 PM 	

03/27/2014 02:51:06 PM 	

0:48:22 

Jack 	

03/27/2014 09:25:30 AM 	

03/27/2014 09:52:01 AM 	

0:26:31 

	

Total 	

21:55:02 

Chat Volume by Skill by Hour for 03/27/2014 	

	

	

Hour 	

Abandoned Chats 	

Avg. Wait Time 	

Avg. Wait Time to Abandoned 	

Max Wait Time 	

Max Wait Time to Abandoned 	

	

10:00:00 AM 	

1 	

0:00:03 	

0:03:29 	

0:00:03 	

0:03:29 	

	

10:00:00 PM 	

2 	

0:00:11 	

0:01:19 	

0:00:11 	

0:01:20 	

	

Total 	

3 	

0:00:07 	

0:02:02 	

0:00:31 	

0:03:29