Subject: Re: TTRS- Backend
From: Akhil P Walia <[email-masked]>
To: Amol Tyagi <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, krishna tiwari <[email-masked]>, M ramananda <[email-masked]>, Abhay Kumar <[email-masked]>, Nitin Gupta <[email-masked]>, Harish Chauhan <[email-masked]>, Shashank Mishra <[email-masked]>, Rahul Kumar Singh <[email-masked]>, Devendra Madan <[email-masked]>, Raj Khandelwal <[email-masked]>, Manmohan Singh <[email-masked]>, Amandeep Jangra <[email-masked]>, Ankit Verma <[email-masked]>, "Surya p. Tiwari" <[email-masked]>
Date: Thu, 20 Mar 2014 01:23:31 +0530 (IST)

H i All, 

Please see answers below. 

Let me know mor e if any. 

Regards 
Akhil 

----- Original Message ----- 
From: "Amol Tyagi" <[email-masked]> 
To: "Akhil P Walia" <[email-masked]> 
Cc: "Subir Bikas Chakma" <[email-masked]>, "krishna tiwari" <[email-masked]>, "M ramananda" <[email-masked]>, "Abhay Kumar" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Harish Chauhan" <[email-masked]>, "Shashank Mishra" <[email-masked]>, "Rahul Kumar Singh" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Raj Khandelwal" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Ankit Verma" <[email-masked]>, "Surya p. Tiwari" <[email-masked]> 
Sent: Wednesday, March 19, 2014 7:29:14 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: TTRS- Backend 

Hi Akhil, 

Couple of questions here. 

As the document says we can only search a member by his name. What in case there are more than one member with same name. Can we ask and check for additional information like Country, License Start date. [Akhil] - If there are more than two people with exactly same name , then you may identify the correct account by asking customer registered email address. When you will click the name of customer, you may see all his account details including the email address on left panel of admin section. This should give clear indication th at we are working on correct account. 

Secondly, under what scenario will the License be blocked. [Akhil] -Due to nonpayment of next month mostly or when Cx has cancelled the account. 

If someone with an old account wants to reinstate the subscription. : In this case do we inform Client or make the changes in the account as stated in document. [Akhil] - Both. E xamp le: If a customer r eque sts reactivation of old accou nt or extension. Then simply extend the date in calendar under 'Finish ' on left panel of admin . Fur ther escalate the c hat so that client can take care of billing for this extensi on. The whole point here is that we d on't want customer to wait if he wants to have immediate access to his old account . 

"If someone wants an old account reinstated they would have to purchase a license, unless they are still on trial . Agree to extend the licence for 2 weeks and then let me know so that I can take it further. You would find the name, click on their license and go to the section on the left that gives the expiry date - near the bottom of the page - click on the date in blue and change it accordingly. " 

Please suggest. 

Regards 

Amol T. 

----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Surya Jain" <[email-masked]>, "krishna tiwari" <[email-masked]>, "M ramananda" <[email-masked]>, "Abhay Kumar" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Harish Chauhan" <[email-masked]>, "Shashank Mishra" <[email-masked]>, "Rahul Kumar Singh" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Raj Khandelwal" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Amandeep Jangra" <[email-masked]>, "Ankit Verma" <[email-masked]> 
Cc: "Amol Tyagi" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]> 
Sent: Wednesday, March 19, 2014 5:37:31 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: TTRS- Backend 

Hi ALl, 

The document attached contains very specific instructions on the use of TTRS Admin in order to resolve common technical issues of customers. 

To avoid any ambiguity in instructions, I have copied below exact extract from actual emails exchanged between client and LSM (Total 3 pages where we sent an escalation to client, and they replied us us backend login to help with future inquiries). 

It is important that you are fully verse with the system. 

A copy uploaded in CherryKB. 

Regards, 
Akhil