Subject: BLX: New Procedure- shipping supplements to Egypt
From: Akhil P Walia <[email-masked]>
To: Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Kabir Uddin <[email-masked]>, Ratnam Sharma <[email-masked]>, Anas Mohammad <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Devendra Madan <[email-masked]>, Nitin Gupta <[email-masked]>, Amandeep Jangra <[email-masked]>, Akhil P Walia <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Jane Chow <[email-masked]>, Vivian Guo <[email-masked]>, Subir Chakma <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>
Date: Tue, 18 Mar 2014 04:44:50 +0530 (IST)

Hello team, 

From now on and until the issue is fixed, we are going to start to charge manually for the shipping cost +fuel for those shipments affected by the Duty miscalculations in Egypt. The procedure will be as follows: 

- For all supplements, agents need to calculate shipping + fuel in CS and advise customer to make the payment via Paypal to [email-masked] and send us the ID transaction to confirm it. Agents can offer to the customer Safetylinx. In case he agrees to add it, we will manually calculate it and advise customer the exact amount he needs to pay. We have added three new columns in the gg document> shipping cost +fuel, ID transaction, Safetylix. From now on, please fill these fields. Please do not charge to customers whose shipments are already updated to the document. 

- It is very important that we keep informing the customer that the shipment will be shipped DDU and the payment is only for the shipping. He will be contacted by DHL once the shipment has arrived to customs to cover D/T charges. The payment made to us does not cover customs charges. 

- For personal-other, please contact the hub through AE to check if they may amend the description of the goods to something different. If they are not able to do so, then we will follow the procedure stated above. 

Any suggestions or comments that may improve this process, please let us know. 

Thank you 

Julia&Ljubica