Subject: Fwd: Service to Russia
From: Subir Chakma <[email-masked]>
To: Sanjeev Khurma <[email-masked]>, Gurpreet Kaur <[email-masked]>, Kabir Uddin <[email-masked]>, Ratnam Sharma <[email-masked]>, Ankit Verma <[email-masked]>, Manmohan Singh <[email-masked]>, Sumit Gogia <[email-masked]>, Anas Mohammad <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Nitin Gupta <[email-masked]>, Devendra Madan <[email-masked]>, Amandeep Jangra <[email-masked]>, Alok Kumar <[email-masked]>, Sanjay Dutt <[email-masked]>, Vivian Guo <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R.
Cc: "Akhil P. Walia" <[email-masked]>, admin <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 13 Mar 2014 16:17:51 +0530 (IST)

Hello 

It is very important you review Russia launch service manual and T&Cs. As all are aware we are already Live, we should be able to answer any query on Russia service. 

I have updated some general CRs in Liveperson, and request all to review them for easy reference. 

Note: Anyone having any doubts, additional questions, please feel free to ask. 

Regards 
Subir 

----- Forwarded Message ----- 
From: "Subir Chakma" <[email-masked]> 
Subject: Service to Russia 

Dear All, 

Please see attached updated doc on Russia. 

As per previous communication, the website went live 28 th February and all CS agents must now be aware of the exceptions on Russia and FAQs. 

Any questions, let me know. 

Regards, 
Katerina 

Subject: RE: Russia 

Hi Katerina, 

Thanks for the updates and FAQ. 

1.        As per your email dated 3 rd Feb, Russia delivery will be taken care by Asendia. However, on RU site it shows DHL as partner at the footer. Which one to follow? 
DHL is Borderlinx partner and Russian Post Office will deliver the shipments- this is all customers need to know. The fact that Asendia is providing us with the docs for export is not something that customers will be aware of. 

2.        In previous doc it was stated that Claims will be processed through USPS. But on the website there is Safetylinx section available both on RU and EN sub-sites. Also who will file the claim BLX or Asendia? 
Safetylinx is offered to ALL RU customers. But if a shipments is missing/lost, then we ALWAYS need to file a claim with USPS, as we currently do with DHL. We need to request from customers the relevant docs, like we do for DHL claims and forward them to Asendia. Asendia will file the claim on our behalf with USPS. 
3.        In previous doc, only US to Russia service was mentioned about. In new doc UK and US both are available.   UK delivery will be through DHL? 

Shipping is only available from Russia to the US. The TCC has been updated accordingly. But there are still some pages on our website where UK hub is mentioned. This will be updated.