Subject: Claims Tickets
From: Sanjay Dutt <[email-masked]>
To: Alok Kumar <[email-masked]>, Amandeep Jagra <[email-masked]>, Anas Mohammad <[email-masked]>, Ankit Verma <[email-masked]>, Devendra Madan <[email-masked]>, Gelna Genosolango <[email-masked]>, Gurpreet Kaur <[email-masked]>, Ibrahim Usmani <[email-masked]>, "John Y. Park" <[email-masked]>, Kabir Uddin <[email-masked]>, "Kaeiara B. Delfino" <[email-masked]>, Manmohan Singh <[email-masked]>, Nitin Kumar <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Sanjeev Khurma <[email-masked]>, Sumit Gogia <[email-masked]>, "Sur
Cc: Subir Chakma <[email-masked]>, Akhil P Walia <[email-masked]>
Date: Tue, 11 Mar 2014 02:56:35 +0530 (IST)

Dear All

I request you to please do not pick claim tickets as I have gone through the cases wherein agents answer the Cx on chat and re-queue that ticket in another field.

Some are the cases where in agents have closed the tickets stating Cx that we have already refunded him, but please try to understand we work on those tickets even Cx is refunded as we need to follow up with DHL and Chubb for funds.

If Cx comes on chat and you find that there is any ongoing ticket for same shipment you can pick it up and write a brief note about the concern and forward it to claims queue, and if its very urgent case you can email me the details (apart from making a note on ticket) but please do not close the ticket else It would not reflect in my bucket and will remain unsolved.

Also do not promise anything about refund to him, if Cx insists please inform him that claims team will get in touch with him shortly asking him to leave his contact number and preferred time.

Regards
Sanjay