Subject: Fwd: ReadandSpell.com - Imortant Updates
From: Amandeep Jagra <[email-masked]>
To: subir <[email-masked]>
Date: Sun, 9 Mar 2014 08:25:48 +0530 (IST)

----- Forwarded Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Surya Jain" <[email-masked]>, "krishna tiwari" <[email-masked]>, "M ramananda" <[email-masked]>, "Abhay Kumar" <[email-masked]>, "Nitin Gupta" <[email-masked]>, "Harish Chauhan" <[email-masked]>, "Shashank Mishra" <[email-masked]>, "Rahul Kumar Singh" <[email-masked]>, "Devendra Madan" <[email-masked]>, "Raj Khandelwal" <[email-masked]>, "Manmohan Singh" <[email-masked]>, "Amandeep Jangra" <[email-masked]> 
Cc: "Amol Tyagi" <[email-masked]>, "Subir Bikas Chakma" <[email-masked]> 
Sent: Friday, March 7, 2014 1:45:07 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: ReadandSpell.com - Imortant Updates 

Hi All, 

Based on some of the chats attended on ReadandSpell.com, please find below some feedback and instructions from client. 

Accordingly, I have added/amended the Canned Responses. 
Please find updated document attached with this email . 

Client Instructions: 

    • Please can you answer each chat with " Hello (only use the name if given). My name is (Agent Name) Thank you for your enquiry ". 
    • Agents don't need to ask the client for their name right at the beginning, unless they give it first. 
    • We can offer a free home licence trial if requested. We don't advertise it but if someone asks please get their name, email address, location and a contact number (if they will give it - not essential if they won't). Respond with " The administration team will set you up with a 7 day free trial within the next 12 hours and you will receive an email with the login details. If it doesn't arrive, please can you check your junk/spam box ". [Canned Response Updated in document] 
    • When you are giving price details please can you check the location, which should come up on the right hand side of the chat so that you can give the correct currency. The price lists for education and home are given below: ( Home ) : http://www.readandspell.com/parents/home-course ; ( Education ): http://www.readandspell.com/teachers/schools-and-colleges . 

All above instructions are also included in your training document and in Cherry KB. 

Any slightest confusion anywhere, as we need to provide 24 hours coverage on weekends. So clarify any doubts. 

I am not going to buy any excuse whether you were busy with other process or anything else. 

Regards, 
Akhil 

-- 

Regards, 
Amandeep J. 
Borderlinx India Team