Subject: Brazil Shipments: TAX ID requirement
From: Akhil P Walia <[email-masked]>
To: Ratnam Sharma <[email-masked]>, Anas Mohammad <[email-masked]>, Upasna Shukla <[email-masked]>, "Raj S. Rawat" <[email-masked]>, Devendra Madan <[email-masked]>, Nitin Gupta <[email-masked]>, Amandeep Jangra <[email-masked]>, Akhil P Walia <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Jane Chow <[email-masked]>, Vivian Guo <[email-masked]>, Subir Chakma <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Surya Prakash. Tiwari" <
Date: Fri, 28 Feb 2014 03:32:03 +0530 (IST)

Hi All, 

In reference to update below, all customers have been emailed already to update TAX ID in their accounts. 

Following information is for your Information only to be aware of any customers who will contact you regrading this requirement 

Akhil 

Dear All, 

There are mandatory import requirements for all packages sent to Brazil. The mandatory requirements include having the customers tax id number on every AWB and invoice. Since Borderlinx does not require the Brazil customer to supply their tax id number at sign up, all shipments that are processed for Brazil are subject for return during customs clearance. We're currently accepting customer payment, but have no method of compliance with Brazil's import requirement. Although some shipments are being delivered, compliance cannot be considered optional. 

Recommendations 

As a permanent solution, we need to make it mandatory for all Brazil customers to provide their tax id number upon registration. This tax id number must be available on the Borderlinx invoice and DHL AWB. 

The IT team is now working on the system solution, but we'll need an update on the solution progress. 

As a short term solution: 

· We need to email each Brazil customer and have them provide their tax id number. The email should indicate Borderlinx will not be able to provide service until the id is provided. (Attached email ) 

· Operations will manually write the tax id numbers on each invoice/AWB during outbound processing until an IT solution is implemented. 

· Attached Spreadsheet with all non-fraudulent Brazilian customers that have shipments in their suite (16 customers). Please email customers and inform them to log into their account, select My personal Addresses and update their tax id code under “VAT number” field. 

· We have also added a note in the customers’ account- see attached Word doc. 

Any questions, please let me know. 

Regards, 

Katerina Mousia 

Customer Service Manager 

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