Subject: Re: Resolve your AE tickets and screen shot
From: "Kaeiara B. Delfino" <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, Suraj Prakash <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, Upasna Shukla <[email-masked]>
Date: Thu, 20 Feb 2014 06:11:23 +0530 (IST)

Hi Sir, 

this ticket LTK122160594066X is  in Vivian's workspace as she's currently handling the issue that is why  I wasn't able to close the ticket in AE. I need to inform her regarding on this matter. 

thanks 
----- Original Message -----
From: "Akhil P Walia" <[email-masked]>
To: "Suraj Prakash" <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Upasna Shukla" <[email-masked]>
Cc: "Subir Bikas Chakma" <[email-masked]>
Sent: Thursday, February 20, 2014 7:41:58 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi
Subject: Resolve your AE tickets and screen shot

Why these tickets are not resolved in AE for so long? 

It was decided if an agent has a week off the other person in shift has to resolve it.