Subject: Resolve your AE tickets and screen shot
From: Akhil P Walia <[email-masked]>
To: Suraj Prakash <[email-masked]>, "Nathalie Ann. Retiza" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Upasna Shukla <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Thu, 20 Feb 2014 05:11:58 +0530 (IST)

Why these tickets are not resolved in AE for so long? 

It was decided if an agent has a week off the other person in shift has to resolve it.