Subject: BLX: Action Express queue and followup same day
From: Akhil P Walia <[email-masked]>
To: Ratnam Sharma <[email-masked]>, Anas Mohammad <[email-masked]>, Upasna Shukla <[email-masked]>, "Raj S. Rawat" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, Devendra Madan <[email-masked]>, Nitin Gupta <[email-masked]>, Amandeep Jangra <[email-masked]>, Akhil P Walia <[email-masked]>, "John Yohjan. Park" <[email-masked]>, Jane Chow <[email-masked]>, Vivian Guo <[email-masked]>, Subir Chakma <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Gelna Genusolango G <
Date: Thu, 20 Feb 2014 03:01:12 +0530 (IST)

Hello 

Please note there is weekly call every Wednesday with Borderlinx client and US hub, where all tickets in open status in Action Express are checked. 

There should not be any ticket where Hub has replied in AE, but we have not informed the customer output within next day. 
If the ticket is not closed after reply to customer, then mention clear note as to why it is still open. 

Therefore, it is imperative that you take action on your AE requests swiftly. 
LP ticket should be marked as Pending Internal "To Me" for future followup until the request is complete. 

One must not go home until your AE tickets or any other pending tickets in your queue for that matter. 

This is for strict compliance and defaulters will be penalized accordingly. 

In essence, no ticket should be waiting for reply more than 24 hours. 

Regards 
Akhil