Subject: Repacking Branded Box
From: Subir Chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>, Rachna Mittal <[email-masked]>, Vivian Guo <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwa
Date: Fri, 28 Jun 2013 16:18:38 +0530 (IST)

Hi, 

With our repacking policy, there is a clause that state 'We do not repack branded Box'. I am not sure how many of you understood what it means . 
Please follow the below guidelines moving forward- 

1. We do not repack branded Box as stated in our T&C's and in FAQ's. Therefore, any brand who uses branded box to ship their items will not be repackaged. The reason why we do not repack branded boxes is because if the customer wants to return the item back, the sellers usually ask for the original repacking. We can explain that to the customer, which is by the way the truth. Some know merchants who ship in branded box are Victoria Secret, Raulp Lauren, Kate Spade. We will NOT request repack of these brand with the warehouse. 

2. If it is any other brand then the one listed above and customer insist to repack, you need to highlight to the customer that we do not repack branded box, and most likely the items came in a brand box, but will check with the warehouse. If it is not in branded box, the warehouse team will try to repack. 

3. Escalate to the HUB with the note, 'Is this a branded box? If it is, please do not repack. If this is not, please try to repack" . When KIM comes back, we can know whether the sellers is shipping their items in branded boxes, and we can start to write them down so that we can create the list of such merchants. Please email us the ticket through Zimbra so we can compile a common list. 

4. Rest of the shipments repack procedure remains unchanged. 

Rgds Subir