Subject: Parables on Roku now available in Channel Store
From: Akhil P Walia <[email-masked]>
To: "Amar Kumar. Chaudhary" <[email-masked]>, Devendra Madan <[email-masked]>, krishna tiwari <[email-masked]>, Parag Chaturvedi <[email-masked]>, "M. ramananda Singh" <[email-masked]>, romesh singh <[email-masked]>, Samir Kumar <[email-masked]>, Surya Jain <[email-masked]>, Seraj Ahmad <[email-masked]>, Ved Prakash <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, E ganin <[email-masked]>
Date: Fri, 28 Jun 2013 04:07:21 +0530 (IST)

Hi All, 

Parables is now a Public Channel on ROKU Channel Store. 

http://www.roku.com/channels/#!details/21736/parables-tv 

Earlier it was a Private channel and subscribers could add it manually using the link we provided them on chat. 

But now they can simply download the Parables app from Roku Channel Store. Just like Apple App is downloaded on iPad. 

The only problem is that now customers are downloading the app thinking its a free application. They don't know that they need to have a valid paid subscription before they can watch on Roku or computer/devices. 

This is because Roku categorizes the channel as a "Free" channel, because it does not cost anything to simply add the channel to Roku. This is controlled by Roku and we cannot change it. The channel description states that a subscription is required, and Roku also adds a generic "service may require additional fees" note to the listing in the channel store. 

However, if any customer is having issues in pairing. The steps to pair roku manually remains the same (only pairing link has changed). 

I have deleted the private part from canned responses, KB, Roku Guide and replaced the link in steps , as below: 

You can add Parables to Roku by following the steps below: 

    1. You need to have a valid Parables Subscription to watch on Roku. 
    2. Go to Parables TV channel here: http://www.roku.com/channels/#!details/21736/parables-tv and sign into your Roku account. 
    3. Add channel. 
    4. Go to your Roku and refresh your Channel Store. ( Roku Channels typically will show up on your Roku player within 24 hours. To access your new Roku channel now, you can refresh your channel lineup by entering and exiting the Roku Channel Store on your Roku player.) 
    5. Once the Parables channels shows on your Roku. Click on it and you will be shown a code to enter at http://parables.tv/roku (if the code is not working there is an option on the Roku screen to get a new code) 
    6. Once the code is accepted, ‘Congratulations’ message will appear on Roku. 
    7. Click “Start” to play live streaming. 

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