Subject: Re: Borderlinx Productivity Report
From: Subir Chakma <[email-masked]>
To: Sanjay Dutt <[email-masked]>, Rachna Mittal <[email-masked]>, Vivian Guo <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, Seraj Ahmad <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, Parag Chaturvedi <[email-masked]>, "Surya Prakash. Tiwa
Date: Thu, 27 Jun 2013 09:45:05 +0530 (IST)

Hi, 

Here is the complete productivity report. 

	Productivity Report 	

	

	

	

	

	

	

	

	

	

	

	

	

	

	

	

	

	Time Zone :- Asia/Karachi 	

	

	

	

	

	

	

	

	Time : - 07:00 AM - 06:59 AM 	20-Jun-13 	21-Jun-13 	22-Jun-13 	23-Jun-13 	24-Jun-13 	25-Jun-13 
	Operator 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 
	Akhil Walia 	0 	0 	0 	0 	

	0 	0 	4 	0 	4 	

	0 	

	0 	1 	0 	0 	1 
	Surya Prakash 	3 	38 	1 	41 	2 	15 	0 	17 	23 	6 	1 	29 	4 	0 	0 	4 	

	0 	5 	9 	1 	14 
	Seraj Ahmad 	

	0 	63 	1 	28 	64 	45 	2 	14 	47 	37 	0 	10 	37 	

	0 	

	0 
	Subhash Kumar 	

	0 	

	0 	

	0 	

	0 	

	0 	

	0 
	Subir Chakma 	20 	0 	4 	20 	9 	5 	3 	14 	7 	4 	2 	11 	3 	0 	0 	3 	10 	1 	2 	11 	16 	2 	2 	18 
	Parag 	44 	1 	6 	45 	36 	14 	2 	50 	97 	4 	15 	101 	37 	5 	6 	42 	

	0 	66 	17 	12 	83 
	Gelna 	53 	21 	29 	74 	42 	32 	21 	74 	

	0 	14 	39 	4 	53 	48 	33 	19 	81 	44 	27 	12 	71 
	Joelma 	66 	9 	32 	75 	85 	0 	52 	85 	52 	1 	25 	53 	44 	18 	17 	62 	106 	5 	30 	111 	

	0 
	Kaeiara 	15 	62 	5 	77 	12 	49 	4 	61 	13 	28 	7 	41 	

	0 	48 	61 	30 	109 	24 	66 	9 	90 
	Ibrahim Usmani 	40 	19 	6 	59 	6 	0 	0 	6 	26 	26 	2 	52 	19 	13 	5 	32 	20 	11 	7 	31 	28 	38 	3 	66 
	pankajj 	30 	12 	0 	42 	64 	23 	2 	87 	

	0 	48 	9 	1 	57 	28 	37 	0 	65 	45 	31 	1 	76 
	Shiv Kumar 	24 	31 	6 	55 	22 	52 	4 	74 	22 	30 	7 	52 	8 	22 	0 	30 	14 	43 	4 	57 	

	0 
	Rajiv 	

	0 	

	0 	

	0 	

	0 	

	0 	

	0 
	Vivian 	5 	25 	3 	30 	5 	33 	0 	38 	

	0 	0 	7 	0 	7 	10 	29 	6 	39 	5 	29 	4 	34 
	Hassan 	7 	30 	1 	37 	

	0 	5 	13 	1 	18 	5 	26 	0 	31 	9 	32 	0 	41 	16 	21 	3 	37 
	Aejazuddin 	6 	20 	
	26 	

	0 	6 	20 	2 	26 	5 	20 	1 	25 	

	0 	11 	32 	0 	43 
	Samir 	23 	0 	12 	23 	

	0 	

	0 	9 	0 	0 	9 	44 	0 	22 	44 	46 	0 	23 	46 
	Rachna 	11 	0 	5 	11 	6 	11 	1 	17 	

	0 	14 	7 	2 	21 	32 	9 	5 	41 	26 	16 	6 	42 
	Sanjay 	23 	29 	5 	52 	13 	37 	7 	50 	13 	27 	3 	40 	0 	1 	0 	1 	16 	25 	2 	41 	28 	36 	8 	64 
	TOTAL 	370 	297 	115 	667 	365 	272 	124 	637 	309 	165 	79 	474 	247 	167 	46 	414 	385 	286 	127 	671 	361 	324 	84 	685 

Rgds Subir 

----- Original Message ----- 
From: "Subir Chakma" <[email-masked]> 

Subject: Re: Borderlinx Productivity Report 

Hello Team, 

We have had backlog in Tickets since few days now. Looking at your productivity, barring few, I do not see even your average work, forget about extra effort. 
Anything less then 60 in a 9 hour shift, is not acceptable. Some of the agents are under review, and I will observe them for next few days, and thereafter decide my next action. 

	Productivity Report 	

	

	

	

	

	

	

	

	Time Zone :- Asia/Karachi 	

	

	

	

	

	

	

	

	Time : - 07:00 AM - 06:59 AM 	20-Jun-13 	21-Jun-13 	22-Jun-13 	23-Jun-13 	24-Jun-13 	25-Jun-13 
	Operator 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 	Taken (Email) 	Taken (Chat) 	Resolved 	TOTAL 
	Akhil Walia 	0 	0 	0 	0 	

	0 	0 	4 	0 	4 	

	0 	

	0 	1 	0 	0 	1 
	Surya Prakash 	3 	38 	1 	41 	2 	15 	0 	17 	23 	6 	1 	29 	4 	0 	0 	4 	

	0 	5 	9 	1 	14 
	Seraj Ahmad 	

	0 	63 	1 	28 	64 	45 	2 	14 	47 	37 	0 	10 	37 	

	0 	

	0 
	Subhash Kumar 	

	0 	

	0 	

	0 	

	0 	

	0 	

	0 
	Subir Chakma 	20 	0 	4 	20 	9 	5 	3 	14 	7 	4 	2 	11 	3 	0 	0 	3 	10 	1 	2 	11 	16 	2 	2 	18 
	Parag 	44 	1 	6 	45 	36 	14 	2 	50 	97 	4 	15 	101 	37 	5 	6 	42 	

	0 	66 	17 	12 	83 
	Gelna 	53 	21 	29 	74 	42 	32 	21 	74 	

	0 	14 	39 	4 	53 	48 	33 	19 	81 	44 	27 	12 	71 
	Joelma 	66 	9 	32 	75 	85 	0 	52 	85 	52 	1 	25 	53 	44 	18 	17 	62 	106 	5 	30 	111 	

	0 
	Kaeiara 	15 	62 	5 	77 	12 	49 	4 	61 	13 	28 	7 	41 	

	0 	48 	61 	30 	109 	24 	66 	9 	90 
	Ibrahim Usmani 	40 	19 	6 	59 	6 	0 	0 	6 	26 	26 	2 	52 	19 	13 	5 	32 	20 	11 	7 	31 	28 	38 	3 	66 
	pankajj 	30 	12 	0 	42 	64 	23 	2 	87 	

	0 	48 	9 	1 	57 	28 	37 	0 	65 	45 	31 	1 	76 
	Shiv Kumar 	24 	31 	6 	55 	22 	52 	4 	74 	22 	30 	7 	52 	8 	22 	0 	30 	14 	43 	4 	57 	

	0 
	Rajiv 	

	0 	

	0 	

	0 	

	0 	

	0 	

	0 
	Vivian 	5 	25 	3 	30 	5 	33 	0 	38 	

	0 	0 	7 	0 	7 	10 	29 	6 	39