Subject: Re: Concierge orders
From: Rachna Mittal <[email-masked]>
To: Subir Chakma <[email-masked]>
Date: Wed, 26 Jun 2013 12:12:34 +0530 (IST)

Hi, 

Please note the update on the following concierge orders :

Order #53076 - order cancelled on June 25
Order #52854 - customer response awaited. two reminders already sent - 1 external note and 1 email on June 24. No response yet.
Order #52960 - order is for the same merchant who cancelled order#52566(forwarded this to surya after discussion with Subir)  
Order #53100 - Order placed

Also, the issues discussed today are :

Order#53000
Ticket no. 	LTK1214301042361X
Forwarded the case to Julia on June 23. No update yet.

Order #52566
Ticket No. LTK1214301064087X
As discussed, forwarded the case to Surya on June 24. No update yet
(Mail sent to Surya for the status)

rgds,

Rachna

----- Original Message -----
From: "Subir Chakma" <[email-masked]>
To: "Rachna Mittal" <[email-masked]>
Sent: Wednesday, June 26, 2013 7:17:52 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi
Subject: Fwd: Concierge orders

Rgds Subir 

----- Forwarded Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: [email-masked] 
Cc: [email-masked] 
Sent: Tuesday, June 25, 2013 7:44:20 PM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Concierge orders 

Hello team, 

Please check below pending orders: 

Order #53076- merchant do not accept our orders, please cancel the order. 

Order #52854- customer responded (Special instruction: Please proceed with the order) 

LTK1214301033134X, order #52960, suite 0606-8332- If the merchant is not replying you will need to call them and ask what the problem is. If they want to hear from the card holder (Aikaterini) then you should escalate that case to us. 

LTK121430664849X, order #53100, suite 0527-7701- Kim responded that all items are OK except "Flash Lacquer Shade 202". Since the customer agreed to proceed with the order if one or more items are found difficult to process, please place the order and inform the customer that lacquer is PG. 

If you have any questions, please feel free to ask. 

Thanks, 
Ljubica&Julia