Subject: Blx Feedback LTK1214301074492X
From: Subir Chakma <[email-masked]>
To: Seraj Ahmad <[email-masked]>
Date: Wed, 26 Jun 2013 11:47:53 +0530 (IST)

LTK1214301074492X - Seraj. This issue was escalated already under LTK1214301074492X and Level 3 replied to the customer. Since you do not check history, you ended up escalating same thing to Level 3. Had they seen it, we would have had a complaint yet again. 

You know the procedure and I do not need to explain. what I do not understand is why you don't follow them. 

Rgds Subir