Subject: Blx Feedack ticket LTK1214301022123X
From: Subir Chakma <[email-masked]>
To: Seraj Ahmad <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>
Date: Sat, 22 Jun 2013 13:43:50 +0530 (IST)

Hello Seraj, 

Please read customer question again, and then review your response. Customer provided all the information you asked for. It is there in the email. But since you did NOT read the response clearly, you send a copy paste message again unnecessarily. 

I can not stress how important it is to provide correct and complete responses. You must be careful as such error should not have been made in the first place. 

In below case, the details should have been escalated to the Hub team if you were unable to locate the package in the system. 

		From: 	Seraj 		
	To: 	Amr Adel Thabet <[email-masked]> 		
	Subject: 	RE: 0728-8416 (LTK1214301022123X) 		Status 

	

Reference number: LTK1214301022123X Please use this ticket number in any correspondence with us. 

Dear Amr, 

Welcome to Borderlinx. 

With reference to your email received to locate you shipment. Please be advised to send us the following details in order to locate your shipment: 

1. Tracking Number 

2. Shipping Company 

3. Merchant Name 

4. Date of Delivery 

5. Item Description 

Looking forward to assist you. 

Best Regards, 

Seraj Ahmad 

Borderlinx Support 
Please use this link to rate the response you received in this email: https://www.surveymonkey.com/s/9Q3CS6S?LPticket=LTK1214301022123X 
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---------------Original Message--------------- 	From: 	amr adel < > 
	Subject: 	Re: 0728-8416 (LTK1214301022123X) 

Amazon.com order number: 112-1563181-3749030 
is a pack of phone screen protectors 
Shipping estimate: June 3, 2013 - June 4, 2013 
Delivery estimate: June 6, 2013 - June 11, 2013 
1 package via USPS Without tracking number and The delivery was made in a small yellow envelope. 

Amazon.com order number: 112-6215108-1479426 
arrived my suit yesterday 

Thanks 

On Wed, Jun 19, 2013 at 12:34 PM, Borderlinx Customer Support < [email-masked] > wrote: 
Rgds Subir