Subject: OWA
From: Gelna Genusolango G <[email-masked]>
To: subir <[email-masked]>
Cc: joelma <[email-masked]>
Date: Thu, 20 Jun 2013 23:46:27 +0530 (IST)

Hi Subir Sir,

Magandang Umaga!

If this is not too much to ask, we would like to request (I and Joem) to be trained on OWA by you on your most convenient time. We do not have any knowledge about the internal process, how agents handle cases, whom to escalate, basics,etc.We were not informed that we are going to handle OWA. Akhil had told us to read FAQ's but this only covers external processing. We believe there are lots of things we need to know about OWA for us to assist the customers better and to offer great help. 

Hoping for your positive feedback. 

Best Regards,
Gelna and Joelma