Subject: LTK1212105031520X- pls translate
From: Subir Chakma <[email-masked]>
To: "Md. Hasanuzzaman" <[email-masked]>
Date: Tue, 18 Jun 2013 08:03:16 +0530 (IST)

Dear Mubarak, 

Welcome to Borderlinx. 

Please accept our apologies for the delay in solving this case. 

Firstly, we would like to inform you that on average we do not cover any damage to second hand items . However, please note an exception has been made and, after processing your claim, Safetylinx has settled a compensation of USD 3,947.29. Regarding DHL, they are willing to cover the amount of USD 754.41. Therefore, the settlement for both claims is $4701. 

In addition, after reviewing the case and as a good will gesture, Borderlinx has decided to refund as well the shipping cost, including Duty&Tax: USD 748.82. 

The total amount to be refunded is: USD 5449.82 . 

Please provide us with your bank details as follows in order to proceed with the refund: 

Your full name: 

Bank name: 

Bank address: 

Bank account: 

IBAN/SWIFT: 

We would like to apologise for the inconvenience that this case have caused to you. As soon as we get the details requested, we will proceed with the full refund. 

Thank you for your cooperation and understanding. If you need any further assistance, please do not hesitate to contact us. 

Julia 

Rgds Subir