Subject: Extra Care on giving Email/Chat Response
From: "E. Ganin" <[email-masked]>
To: india <[email-masked]>
Date: Sat, 15 Jun 2013 21:52:55 +0530 (IST)

Hi All, 

We are all aware here at Livesalesman we handle multiple processes simultaneously. This means you must be more careful while handling your chats/tickets. 

Please ensure that the email you are sending or the response you are giving over the chat is meant for that particular process before sending the email or pressing Enter on Chats. DO NOT MIX THEM UP. 

The responses you gave by mistake may contain personal sensitive information which we are NOT supposed to disclose to others and this could lose us the very license we hold to operate/process such sensitive information. 

All agents MUST ensure you are aware which responses you are giving on chat or which emails are you sending to a customers. If you have given incorrect response/email not meant for the particular process - which MUST NOT happen in the first place - you must report it IMMEDIATELY to the supervisors in shift. 

Failure to report such issues will result in immediate termination. 

with regards, 
Ganin