Subject: Claims to Safetylinx
From: Akhil P Walia <[email-masked]>
To: Pankaj Joshi <[email-masked]>
Cc: Seraj Ahmad <[email-masked]>, Jane Chow <[email-masked]>, Vivian Guo <[email-masked]>, samir kumar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, E ganin <[email-masked]>, Subir Chakma <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, A
Date: Sat, 15 Jun 2013 01:28:38 +0530 (IST)

Pankaj and team, please be updated as below. 

Hello team, 

As addressed by some agents through LP, it seems that Safetylinx has been calculating the compensation for lost/damaged items without taking into consideration the weight of the packages, but proportionally. 

If a shipment (weight 10kg) contained 3 packages, and each package 2 items, they divided 10kg / 6items, and compensated accordingly, even if the weight of each package was different. 

After contacting them, they have accepted that the compensation needs to be based on the weight of the packages. Since our invoice does not specify the weight of each package, they will accept an screenshot to check that weight. 

From now on, please make sure that we attach the screenshot to the initial claim documents so that they can calculate freight from the off. 

Many thanks! 

Julia&Ljubica