Subject: BLX: Duty/Tax refund for RTO shipments
From: Akhil P Walia <[email-masked]>
To: Seraj Ahmad <[email-masked]>, Jane Chow <[email-masked]>, Vivian Guo <[email-masked]>, samir kumar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, E ganin <[email-masked]>, Subir Chakma <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, A
Date: Fri, 14 Jun 2013 23:17:42 +0530 (IST)

Hello, 

There are cases when shipments released are returned to origin/hub (RTO), due to customs clearance issues. 
In such cases first, don't forget to update the external tracker on edit-grid for reason of return. 

Secondly, if customer wants refund of duty/tax paid because shipment was returned, then we can. 
However, shipping charges are non-refundable. 

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