Subject: BLX: Storage Fees
From: Akhil P Walia <[email-masked]>
To: Seraj Ahmad <[email-masked]>, Jane Chow <[email-masked]>, Vivian Guo <[email-masked]>, samir kumar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, E ganin <[email-masked]>, Subir Chakma <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, A
Date: Fri, 14 Jun 2013 23:03:26 +0530 (IST)

Hi All, 

While escalating a request to L3 or EN2 for waiever of storage charges. Please elaborate your notes extensively why waiver of storage charges is justified. 
Secondly, you need to mention specific SHIPMENT IDs due to which storage fee has resulted. 

Notes below are examples where no Shipment ID is mentioned. 
Understand that L3 does not have time go through your entire chats to see what shipment ID is being referred to, and what was advised to customer. 

0732-4598 
Issue - Storage charges 

Hi team, 

Per system, Cx was sent several alerts regarding storage fees. Cx claims he tried to make a payment but it errored out, however we do not have any payment error logs. Cx also claims he reported the payment issue to us, how we do not have any records suggesting that. 

The bottom line is storage fee is 560 USD as of now which is much more than the value of the item. Please advise. Thanks 

--- 

0715-0155 

Hi team, 

Cx was oversees and did not have access to email. He is a regular Cx and wants storage fee (15 USD as of today) to be waived off. Please advise. Thanks 

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