Subject: IBD weekly report
From: M ramananda <[email-masked]>
To: Jitendra Kumar Mahato <[email-masked]>, Devendra Madan <[email-masked]>, "amar kumar. chaudhary" <[email-masked]>, Shobin M Gopi <[email-masked]>, Sona Kala Chakma <[email-masked]>, suraj <[email-masked]>, Romesh Singh <[email-masked]>, Khargeswar Solowan <[email-masked]>, "Jasmeet S. Rai" <[email-masked]>, Binod Joshi <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>, E ganin <[email-masked]>
Date: Tue, 11 Jun 2013 06:31:59 +0530 (IST)

Hi Team, 

Please see below: 

	
	
	Csat % performance by an Operator 	

	

	

	

	

	Operator 	1 Not Very 	2 Somewhat 	3 Satisfactory 	4 Very 	Total Recorded 	Total Response Rate (%) 	Csat % 	

	Bryce 	5.00 	4.00 	18.00 	47.00 	74 	26.08 	87.84 	

	Suraj 	6.00 	5.00 	16.00 	32.00 	59 	7.03 	81.36 	

	Kate 	7.00 	7.00 	12.00 	18.00 	44 	9.98 	68.18 	

	Jasmeet 	7.00 	5.00 	12.00 	29.00 	53 	12.02 	77.36 	

	Amar 	7.00 	4.00 	2.00 	9.00 	22 	4.99 	50.00 	

	Shobin 	4.00 	2.00 	10.00 	32.00 	48 	10.88 	87.50 	

	Vijay 	3.00 	4.00 	5.00 	9.00 	21 	4.76 	66.67 	

	Sona 	5.00 	4.00 	7.00 	18.00 	32 	5.22 	78.13 	

	Devendra 	2.00 	5.00 	4.00 	30.00 	41 	9.30 	82.93 	

	Ralph 	1.00 	3.00 	4.00 	10.00 	18 	4.08 	77.78 	

	Jitendra 	1.00 	1.00 	3.00 	17.00 	22 	4.99 	90.91 	

	Total 	49.00 	45.00 	90.00 	257.00 	441 	100.00 	78.68 	

	

	

	

	
	
	Csat Performance by an Operator 	

	

	

	

	

	Operator 	Chats Started 	Avg. Wait Time 	Max Wait Time 	Avg. Chat Length 	Avg. Wrap Up Time 	Avg. Handle Time 	Avg. Contact Time 	

	Vijay 	69 	0:00:03 	0:00:34 	0:12:44 	0:06:58 	0:19:30 	0:16:22 	

	Suraj 	278 	0:00:05 	0:04:54 	0:11:35 	0:02:31 	0:13:57 	0:14:08 	

	Sona 	138 	0:00:06 	0:06:17 	0:12:05 	0:14:02 	0:26:01 	0:14:05 	

	Shobin 	165 	0:00:04 	0:01:48 	0:10:15 	0:01:40 	0:11:56 	0:12:14 	

	Ralph 	76 	0:00:05 	0:02:34 	0:09:20 	0:20:38 	0:28:20 	0:11:56 	

	Kate 	156 	0:00:06 	0:04:57 	0:10:11 	0:01:43 	0:11:53 	0:15:18 	

	Jitendra 	79 	0:00:02 	0:00:06 	0:09:19 	0:01:42 	0:10:59 	0:11:18 	

	Jasmeet 	181 	0:00:06 	0:06:47 	0:10:17 	0:08:04 	0:18:22 	0:13:19 	

	Devendra 	127 	0:00:04 	0:02:45 	0:09:22 	0:02:31 	0:11:53 	0:11:31 	

	Bryce 	329 	0:00:04 	0:04:56 	0:10:10 	0:02:00 	0:12:05 	0:12:34 	

	Amar 	79 	0:00:03 	0:00:11 	0:09:09 	0:02:58 	0:12:03 	0:12:35 	

	Total 	1677 	0:00:04 	0:06:47 	0:10:22 	0:04:39 	0:14:54 	0:13:04 	

Tha nks & Reg ards, 
MRSingh