Subject: Parables: Update ...
From: Akhil P Walia <[email-masked]>
To: "Amar Kumar. Chaudhary" <[email-masked]>, Krishna Tiwari <[email-masked]>, "M. ramananda Singh" <[email-masked]>, romesh singh <[email-masked]>, Samir Kumar <[email-masked]>, Surya Jain <[email-masked]>, Seraj Ahmad <[email-masked]>, Parag Chaturvedi <[email-masked]>, Devendra Madan <[email-masked]>
Cc: E ganin <[email-masked]>, Subir Bikas Chakma <[email-masked]>
Date: Sun, 9 Jun 2013 04:25:16 +0530 (IST)

Many times customers ask for a phone number to call. If they ask for phone number you can give it to them. Don't say no. 
Basically, we should try to resolve all issues on chat . But if customer demands phone no. We can give it to them. 
Phone number is attended by Parables CS manager Celina. So we don't want any negative feedback by customers to her. 

You can use a response something like below (added to KB/Canned) 

Is there a phone number I can call? 
We do have a phone number for corporate inquiries. You may call us if you want at 888-724-2012 M-F during business hours . However, it is not dedicated to customer services. Our 24/7 customer services is primarily available through chat and email. 

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