Subject: LTK121430250383X | 0751-3474
From: Akhil P Walia <[email-masked]>
To: Seraj Ahmad <[email-masked]>, Jane Chow <[email-masked]>, Vivian Guo <[email-masked]>, samir kumar <[email-masked]>, "M. Aejazuddin Zafar" <[email-masked]>, "Md. Hasanuzzaman" <[email-masked]>, E ganin <[email-masked]>, Subir Chakma <[email-masked]>, Rajiv Prabhakar <[email-masked]>, "Shiv K. Sharma" <[email-masked]>, Pankaj Joshi <[email-masked]>, Ibrahim Usmani <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, Gelna Genusolango G <[email-masked]>, A
Date: Fri, 7 Jun 2013 01:30:35 +0530 (IST)

Can you please all ensure to be careful while checking details in backend? 

LTK121430250383X | 0751-3474 

Customer above has 3 PG shipments in UK HUB. 

Three people Ibrahim, Vivian and Shiv have worked on this ticket. 
In the entire correspondence, not a single person was able to identify shipments are in UK HUB. 

- Ibrahim sent a template for US return blindly to customer. 
- Vivian made a follow-up to get payment for return of PG items . 
- Customer made payment. 
- Vivian sent return request to hub w/o return form 
- Shiv sent return form to US hub. 
- Kim replied shipment not in hub 

It is now too embarrassing to tell customer that we can't ship to US. 

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