Subject: IBD Feedback
From: Subir Chakma <[email-masked]>
To: Binod Joshi <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Thu, 6 Jun 2013 08:11:30 +0530 (IST)

Hello Binod 

Can you explain what happened with your first feedback ticket? 

See your 2nd feedback ticket as well. 

LTK12182016986908X – Bryce – First, it is important to understand that this Member did NOT experience any kind of error. He is just mad because he is being disqualified from Surveys. This will happen to Members sometimes, and it is not an error. 
When a Member complains about disqualification, he should be given the CRs under “Disqualified while doing a Survey > Qualification Rules”. This tells the Member that we are not the one disqualifying him, and offers a tip for how to qualify more often. 

The only time we consider disqualification a problem is if the Member spends a long time in a Survey and is disqualified at the end . In those cases, you must give the CR 
The big problem with this ticket is that you told this Member he would be qualified in the future. That is not something we can ever say, because we don’t know. For example, if he tries to take more Surveys he is not eligible for, then he probably will keep being disqualified. This is not a problem or error. It can be difficult to qualify for a Survey. This is why we have so many different types of Surveys to try. Members are sometimes frustrated by this, but there is nothing we can do about it. 

Please remember that we can NEVER provide information about why a Member was disqualified or promise him he will be qualified in the future – this is out of our control. The Survey Provider makes these decisions, not InboxDollars. Please use the provided CRs for Members who are disqualified. 

LTK12182017190103X – Bryce – This Member should not have been given alternative payment. The bank is not refusing to cash our check because of any problem with the check. They are refusing it because the Member did not provide them with Identification. Without Identification, a bank would not cash a check. This is not a problem with our check, it just means the Member needs to obtain identification. Once he does, he can cash his check without problem. Since the Member can take actions on his own to properly cash the check, we would not offer alternative payment. Alternative payment is for Members who problems cashing their check which cannot be resolved. 

LTK12182017273478X – Bryce – Thank you for including a note about your error, so that I could more quickly assist the Member. Mistakes sometimes happen, but it is most helpful to me if you let me know like this. Thank you! 

Rgds Subir