Subject: Re: ISP down; incoming calls affected
From: Nyle Remo <[email-masked]>
To: Maejay Sobil <[email-masked]>
Cc: abegail <[email-masked]>, [email-masked], akhil <[email-masked]>, Subir <[email-masked]>, ganin <[email-masked]>, philippines <[email-masked]>
Date: Thu, 6 Jun 2013 04:37:12 +0530 (IST)

Good day! 

All lines are working fine. I checked with IT and they were up at around 12 MN. 

@ Maejay: Please include [email-masked] next time, so that operators on next shift can update if in case managers are not on shift. 

thanks and regards, 
Nyle 

----- Original Message ----- 
From: "Maejay Sobil" <[email-masked]> 
To: "akhil" <[email-masked]>, "Subir" <[email-masked]>, "ganin" <[email-masked]> 
Cc: "Nyle" <[email-masked]>, "abegail" <[email-masked]>, [email-masked] 
Sent: Wednesday, June 5, 2013 10:01:49 PM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: ISP down; incoming calls affected 

Hi, 

Good evening! 

This is to report that we're down for several minutes now. ISP went down due to storm. 
Only incoming calls are affected. LPs are fine so we can still receive chats. 

The ones are affected are securetabs, mexinsure, customlists and FXsystems. These processes were affected at exactly 9:32 Phil Time. 

Our IT is still looking into an alternative. 

We'll send an update as soon as we're up. 

Thanks and regards, 
Maejay 

--