Subject: Claims - UREGENT
From: Subir Chakma <[email-masked]>
To: Subhash Kumar <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, vikas Adhikari <[email-masked]>
Cc: "Akhil P. Walia" <[email-masked]>, Subir Chakma <[email-masked]>
Date: Sat, 23 Feb 2013 09:54:00 +0530 (IST)

Hello Subhash/Surya, 

LTK1212104063728X - URGENT: Subhash 
Please file claim by today- 23rd Feb. No need for proof as DHL claimed itself that items are damaged. Copy paste the DHL email in the thread when you file the claim. Last date is Feb 29, 2013. I don't know why there is such delay. If you know it is about to expire paste claim period of 30 days, try to call customers to expedite the process. 

Do NOT send the DHL forms to customer anymore. We MUST fill it from our end. 

LTK1212104001055X- URGENT: Surya 
Please call customer for the relevant docs to file Satefylinx + DHL claim. 
Claim period about to expire on Feb 28, 2013. 

LTK1212104584993X- URGENT: Subhash 
You should have asked the customer to proceed with AXA claim. I see that it is paste 7 days AXA claim period now. 
Shipping cost is not covered under AXA or DHL insurance. That is what we needed to inform him. 
Please file DHL claim as well just incase AXA claim is declined due to delay. 

Surya- Please call customer to advise him to file AXA by today. 

LTK1212103659665X : Subhash 
Please call claim team for an update on the claim filed December 24, 2012. 

LTK1212103305444X : Subhash 
Please call claim team for an update on the claim check they re-issued for amount USD 449.10. 

LTK1212104708823X : Subhash 
Case unattended since February 20, 2013. 
Please call DHL to confirm status of the shipment. Should it be lost, we must file DHL claim, no safetylinx insurance opted. 

LTK1212103323847X: Subhash 
ATtend to this Ticket urgently. Give the quote and confirm that CS advised the customer the procedure correctly. So it is customer mistake to proceed with AXA. 

Rgds Subir