Subject: LTK1212104746917X
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Sat, 23 Feb 2013 06:17:42 +0530 (IST)

Parag - When you have a chat for an issue where an old main email ticket already exists. 

1. You need to link chat ticket with Email ticket and resolve the chat ticket. 
2. If escalation is required to other department. Do it in main email ticket (where full history exists) not in chat ticket. 
3. Hub does not check related tickets. They only refer to notes. 

LTK1212104746917X 

-- 
Regards , 
a kh ! L