Subject: BLX: LTK1212104160799X
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Ankit Bhardwaj <[email-masked]>, Prayas Kumar <[email-masked]>, "Bomendra N. Paswan" <[email-masked]>, Seraj Ahmad <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Jorge Kho <[email-masked]>, Abegail Ortega <[email-masked]>
Date: Sat, 23 Feb 2013 06:14:21 +0530 (IST)

This is pure example of how tickets are mishandled and then marked pending customer or pending internal with no action taken. 

This ticket was from Citi employee and came on 4th Feb. 
Not a single person took her case to action until 23rd Feb when I noticed the ticket. 

-- 
Regards , 
a kh ! L