Subject: LTK1212104602778X
From: Akhil P Walia <[email-masked]>
To: Ankit Bhardwaj <[email-masked]>
Cc: Subir Bikas Chakma <[email-masked]>
Date: Thu, 21 Feb 2013 05:39:21 +0530 (IST)

LTK1212104602778X 

Few things here: 

1. You do not escalate such an issue to hub as they can not check the shipment which is not in their possession. 
2. You can already see the no. of units that were shipped out in backend. 
3. 819100 is Order number not Shipment No. Check with Subir how to differentiate both. 
4. If customer claims there should be 2 in parcel. You must request for the invoice of purchase to verify as hub sometimes makes data entry error. 
5. If he did order 2 pieces and received 1. Check if Safetylinx was purchased or not and advise the procedure to file loss claim. 

-- 
Regards , 
a kh ! L