Subject: another email from katerina
From: Deeksha Dadu <[email-masked]>
To: vikas <[email-masked]>
Cc: akhil <[email-masked]>, subir <[email-masked]>
Date: Tue, 19 Feb 2013 18:01:58 +0530 (IST)

Hello,

Can you please address the following issue urgently. We have been through the claim process and the claim just filed is full of mistakes.
 
Please ensure that all agents are familiar with the Claims process emailed:  Sat 09/02/2013 09:30
 
The shipment below was delivered to the customer 30 NOVEMBER 2012. The claims should be submitted within 30 DAYS and we just filed a claim today 19th FEBRUARY!
 
1.       Why was the claim filled?
2.        Check the history under the same ticket, where we have informed the customer that it is way past 30 days period
3.       Why did we email the SAFETYLINX claim form to DHL ?
 
The attachment is 10 pages long, sent to DHL  and it includes:
 
-          Communication between Borderlinx and the customer- no need for this
-          Safetylinx form- no need
-          Photos

Regards,
Katerina

From: Claims [mailto:[email-masked]] 
Sent: 19 February 2013 12:07
To: [email-masked]
Cc: Katerina Mousia
Subject: RE:7268270144 (LTK1212103768852X)
 
Reference number: LTK1212103768852X Please use this ticket number in any correspondence with us.

Hi DHL,

Welcome to Borderlinx.

Please find the claim form for AWB # 7268270144 and along with invoice and documents. Please feel free to contact us back here if you need anymore information.

Best Regards,

Vikas Adhikari

Borderlinx Support
Please use this link to rate the response you received in this email. https://server.iad.liveperson.net/hc/s-11308154/web/ticketpub/feedbackController.jsp?tid=LTK1212103768852X&mid=359036098

GOT A QUESTION?
Navigate our FAQs and find quickly the answer to your question.
Please note that our customer service team is available 24/7 and 7 days a week.
Please always check if a product can be shipped before buying it.
---------------Original Message---------------

From: