Subject: BLX: Operator Survey
From: Akhil P Walia <[email-masked]>
To: Parag Chaturvedi <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Ankit Bhardwaj <[email-masked]>, Prayas Kumar <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Jorge Kho <[email-masked]>, nyle <[email-masked]>
Date: Tue, 19 Feb 2013 06:31:50 +0530 (IST)

Hello, 

Can we please remind all agents the importance of completing the Operator Survey correctly. As per screenshot below, 42% of chats for 1-17 th of February were added under “Other”. 

Please see below examples of chats that appear under “Other” BUT could have been assigned to the correct Chat Group. 

LTK1212104164820X repacking 

LTK1212104195388X Account Closure 

LTK1212104176276X Volumetric weight/repacking 

LTK1212104197264X Hub Inbound error 

LTK1212104199068X Return 

LTK1212104176254X repacking/ shipment delivered, not updated 

LTK1212104179469X repacking 

If there are Chat Topics/ Values that you would like to be added, please provide me with a list and we will update LP accordingly. 

Thank you. 

Regards, 

Katerina 

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Regards , 
a kh ! L