Subject: PHIL AGENTS
From: Vikas Adhikari <[email-masked]>
To: Akhil P Walia <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Mon, 18 Feb 2013 22:21:51 +0530 (IST)

Hi Sir, 

Please ask agents in Phil to give priority to chats and to complete the tickets either with chat or after chats. Please check the screen shot. I was on 5 chats and still there was one waiting for over a minute. I asked Juniel and he was working on tickets. As you can see Katerina was online at that time. 

Thanks and regards, 
Vikas Adhikari