Subject: Re: LTK1212103890435X
From: Akhil P Walia <[email-masked]>
To: Vikas Adhikari <[email-masked]>
Cc: Subir Chakma <[email-masked]>
Date: Sat, 16 Feb 2013 10:51:55 +0530 (IST)

humm.. this is Blunder. He sent return form w.o add to hub. 
I will take this up with him and Jorge. 
Not sure if SD will fire him. But this is major mistake on our end. 

Please advise the customer that shipment was returned to merchant in error instead of another US address. 
And if he can get in touch with merchant to know the status. 
If that does not help, we will need to ask for invoice copy of that shipment and will need to deal it as shipment lost by hub and proceed with compensation in form of voucher. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Vikas Adhikari" <[email-masked]> 
To: "Subir Chakma" <[email-masked]> 
Cc: "Akhil P Walia" <[email-masked]> 
Sent: Saturday, February 16, 2013 6:19:24 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: LTK1212103890435X 

Hi Sir, 

Please check this ticket. Customer wanted his shipment to send over to another US address (NY) which he provided in ticket id # LTK1212104203785X, but it seems that Juniel , while processing the return form did not bother to look at previous history and send a return form without an address asking Kim to send this shipment back to his merchants. 
. 
Due to which the shipment has now reached some other destination. The return tracking # is :- 9405510200793567134719. 

Plz check how do we proceed with this issue now, I have send the ticket to your queue. 

Thanks and regards, 

Vikas Adhikari