Subject: Re: BLX: Pending Customer Action - 5 DAYS
From: Akhil P Walia <[email-masked]>
To: Jorge Kho <[email-masked]>
Cc: Subir Chakma <[email-masked]>, Ashok Katoch <[email-masked]>, Tushar Raina <[email-masked]>, nyle <[email-masked]>, Parag Chaturvedi <[email-masked]>, vikas Adhikari <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, Subhash Kumar <[email-masked]>, Gelna Genusolango G <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, Karla Cabarse <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, Reshma Singh <[email-masked]>, Shelly Chauhan <[email-masked]>,
Date: Sat, 16 Feb 2013 10:27:28 +0530 (IST)

Hi Jorge, 

If a customer replies to any ticket with status 'Pending Customer Action'. The ticket will automatically be re-queued in the respective skill and will show under ' In Skill Queue ' in LivePerson while agents are doing tickets. 

If situation requires that you follow-up with customer in 3 days. Then yes, you can set 'return to queue' to 3 days. 
If customer won't reply in 3 days then ticket will be automatically re-queued as explained above. 

-- 
Regards , 
a kh ! L 

----- Original Message ----- 
From: "Jorge Kho" <[email-masked]> 
To: "Akhil P Walia" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]>, "Ashok Katoch" <[email-masked]>, "Tushar Raina" <[email-masked]>, "nyle" <[email-masked]>, "Parag Chaturvedi" <[email-masked]>, "vikas Adhikari" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Karla Cabarse" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Reshma Singh" <[email-masked]>, "Shelly Chauhan" <[email-masked]>, "Ankit Bhardwaj" <[email-masked]> 
Sent: Friday, February 15, 2013 12:57:27 AM GMT +05:30 Chennai, Kolkata, Mumbai, New Delhi 
Subject: Re: BLX: Pending Customer Action - 5 DAYS 

Akhil, 

Is there any situation that would warrant our setting the return to queue time to less than 5 days? For example his free 30 day storage would be up in 3 days and we need him to send us amendment information before then? 

Please advise. 

Jorge 
----- Original Message ----- 
From: "Akhil P Walia" <[email-masked]> 
To: "Parag Chaturvedi" <[email-masked]>, "vikas Adhikari" <[email-masked]>, "Surya Prakash. Tiwari" <[email-masked]>, "Subhash Kumar" <[email-masked]>, "Gelna Genusolango G" <[email-masked]>, "Joelma Mary Christine O. Batayola" <[email-masked]>, "Juniel P. Tumiampos" <[email-masked]>, "Karla Cabarse" <[email-masked]>, "Kaeiara Blythe R. Delfino" <[email-masked]>, "Reshma Singh" <[email-masked]>, "Shelly Chauhan" <[email-masked]>, "Ankit Bhardwaj" <[email-masked]> 
Cc: "Subir Chakma" <[email-masked]>, "Ashok Katoch" <[email-masked]>, "Tushar Raina" <[email-masked]>, "Jorge Kho" <[email-masked]>, "nyle" <[email-masked]> 
Sent: Tuesday, February 12, 2013 2:36:34 AM GMT +08:00 Beijing / Chongqing / Hong Kong / Urumqi 
Subject: BLX: Pending Customer Action - 5 DAYS 

Hi All, 

Going forward when ever you mark a ticket as 'Pending Customer Action'. Please makes sure to set 'Return to Queue' as 5 days. 
Follow the steps below as shown in screenshot: 

-- 
Regards , 
a kh ! L